Providing Urgent Medical Care to foreign citizens
during their temporary stay in Serbia


Foreign citizens, as well as Serbian citizens who live and work abroad, are entitled to receive urgent medical care.

Citizens of the countries with which Serbia has concluded an international agreement on health insurance receive urgent medical care in Serbia on the basis of health insurance certificate issued in their home countries. Foreign citizens exercise their right to urgent medical care based on certain forms (if such have been prescribed), European Health Insurance Card (EHIC) or on the basis of a document proving their insurance coverage in their home country.

Citizens of the following countries exercise their right to urgent medical care on the basis of a prescribed form: Belgium (Certificate BE/SRB 111), Netherlands (Certificate N/Y-111), Italy (Certificate: IT-7), France (Certificate: SE 21-05 SRB/FR 111), Montenegro (Certificate MNE/SRB-111), Bosnia and Herzegovina (BIH/SRB-111), Macedonia (certificate: RM/SRB 111), Romania (certificate: Y/R 11), Tunisia (TN/SRB 111) and Turkey (TR/SRB 111).

Citizens of the following countries exercise their right to urgent medical care based on the European Health Insurance Card: Austria, Bulgaria, Croatia, Hungary, Germany, Luxembourg,Slovakia, Slovenia and the Czech Republic.

Citizens of Poland and Great Britain exercise their right to urgent medical care based on the certificate of insurance issued in their home country.

In case citizens of the above countries do not have a necessary certificate with them, there is a possibility of providing them with urgent medical care and the certificate is to be requested from their home country insurance organization subsequently.

Foreign citizens who are chronic or acute patients (undergoing dialysis or insulin treatments) need special certificates in view of receiving adequate medical services free of charge in Serbia.

Citizens of the countries with which Serbia has not concluded an international agreement on health insurance pay for urgent medical services received during their temporary stay in Serbia. Upon return to their home country, they may be reimbursed the said amounts by their insurance companies.

Providing Urgent Medical Care to foreign citizens during their temporary stay in Serbia

Foreign citizens, as well as Serbian citizens who live and work abroad, are entitled to receive urgent medical care.

Citizens of the countries with which Serbia has concluded an international agreement on health insurance receive urgent medical care in Serbia on the basis of health insurance certificate issued in their home countries. Foreign citizens exercise their right to urgent medical care based on certain forms (if such have been prescribed), European Health Insurance Card (EHIC) or on the basis of a document proving their insurance coverage in their home country.

Citizens of the following countries exercise their right to urgent medical care on the basis of a prescribed form: Belgium (Certificate BE/SRB 111), Netherlands (Certificate N/Y-111), Italy (Certificate: IT-7), France (Certificate: SE-21-05  SRB/FR 111), Montenegro (Certificate MNE/SRB-111), Bosnia and Herzegovina (BIH/SRB-111), Macedonia (certificate: RM/SRB 111), Romania (certificate: Y/R 11), Tunisia (TN/SRB 111) and Turkey (TR/SRB 111).

Citizens of the following countries exercise their right to urgent medical care based on the European Health Insurance Card: Austria, Bulgaria, Croatia, Hungary, Germany, Luxembourg, Slovakia, Slovenia and the Czech Republic.

Citizens of Poland and Great Britain exercise their right to urgent medical care based on the certificate of insurance issued in their home country.

In case citizens of the above countries do not have a necessary certificate with them, there is a possibility of providing them with urgent medical care and the certificate is to be requested from their home country insurance organization subsequently.

Foreign citizens who are chronic or acute patients (undergoing dialysis or insulin treatments) need special certificates in view of receiving adequate medical services free of charge in Serbia.

Citizens of the countries with which Serbia has not concluded an international agreement on health insurance pay for urgent medical services received during their temporary stay in Serbia. Upon return to their home country, they may be reimbursed the said amounts by their insurance companies.

List of Medicines Search

The Approved List of Medicines is an integral part of the Rulebook on the Approved List of Medicines Prescribed and Dispensed under Compulsory Health Insurance Scheme. It is applied as of 1 January 2015.

The List of Medicines search facilitates obtaining of information on medicines covered by compulsory health insurance scheme.

If you wish to search the List of Medicines, you should enter one of the following information in the Latin script in the search field: JKL, ATC, INN, trade name or the manufacturer's name. The results of search per relevant criterion will be shown in the table.

Additional information on the medicine may be obtained by clicking on + in the first column of the table.
If you are recommended by your doctor a medicine listed in the Approved List of Medicines, by entering its INN (international non-proprietary name) you may check whether the medicine of the same INN but produced by another manufacturer is listed in the List of Medicines.

In this way you will check whether a medicine representing the treatment parallel to the prescribed medicine is listed in the List of Medicines.

Insured Persons

The commitment and the basic task of the National Health Insurance Fund as the organization of compuslory social insurance is to ensure that insured persons may exercise their healthcare rights governed by the Law on Health Insurance and implementing provisions enacted based on that law.

Insured persons may exercise their healthcare rights in healthcare institutions with which the National Health Insurance Fund has entered into contracts on funding and provision of healthcare services.

Health insurance rights are exercised based on the validated health insurance document (health card, certificate of healthcare service use and health insurance card).

Compulsory Health Insurance Includes:

1. health insurance in case of illness and non-work related injury;
2. Health insurance in case or work-related injury or occupational illness.
 
Rights under compulsory health insurance:

1. right to healthcare,

1) illness prevention and early detection measures;
2) examining and providing treatments to women in relation to family planning, as well as during pregnancy and mother-care up to 12 months after giving birth;
3) examinations and treatments in case of illness and injury;
4) examinations and treatments of mouth and teeth diseases;
5) medical rehabilitation in case of illness and inhury;
6) medicines and medical devices;
7) Prostheses, orthoses and other aids for walking, standing and sitting, aids for vision, hearing, speech, dental prosthetics and other aids (hereinafter referred to as: the medical-technical aids).

2. Right to salary reimbursement during the insuree’s temporary inability to work (salary reimbursement) and
3. Right to reimbursement of travel costs in relation to use of jhealthcare services (travel costs reimbursement).

Right to healthcare as the right under compulsory health insurance is established in the оrganizational units of the National Health Insurance Fund.

Registration for Compulsory Health Insurance

The Law on the Central Registry of Compulsory Social Insurance and the Regulation on the content, form and method of filing a single application for compulsory social insurance, uniform methodological principles and uniform system of codes for entering the data into a single database of the Central Registry of Compulsory Social Insurance provide that the registration of insured persons and insurees is performed by filing a single application in the electronic form by the applicant at CROSO portal, while the date of single application receipt by CROSO is deemed to be the of receipt of the single application in all compulsory social insurance organizations. Single application at the CROSO is filed by the employer or an authorized officer of a compulsory social insurance organization (Pension Insurance Fund and National Employment Service) holding the qualified electronic certificate, and/or through a modified application by the authorized officer of the NHIF.

Taxpayers who are obliged to file a single application but are not in possession of technical capacities for filing electronic applications via the Portal of the Central Registry shall submit the required evidence to the authorized officer of NHIF, depending on the grounds of insurance (copies of documents, original copies for inspection), while the authorized officer at the counter performs reconciliations, fills in the electronic application and acts as a person responsible for entering the application in the Central Registry records. The authorized officer at the counter shall print a certificate (and indicate on it that it is a copy made based on the electronic document archived within the CR) which should be signed by the applicant confirming that he/she agrees that the information is entered into records by the officer at the counter, as well as that he/she approves the filled in information. One signed copy is provided to the applicant as evidence that a single application has been filed successfully (Form M-a), while one more copy of M-A form may be printed for the social insurance organization’s purpose.

The Serbian Business Registers Agency is the body in charge of keeping the Registry of Business Entities SBRA (for entrepreneurs) and files the application for entrepreneurs.

The capacity of the insuree/insured person shall be established by the branch office/sub-branch office of the NHIF based on data filed in accordance with the Regulation on the content, form and method of filing a single application for compulsory social insurance, uniform methodological principles and uniform system of codes for entering the data into a single database of the Central Registry of Compulsory Social Insurance.

The single application is filed within three days as of the employment date, and/or date of entering into employment contract, and/or another contract of performance of work or as of the date termination of employment, termination of performance of works or activities, and/or date of change in insurance coverageation of emplyof the dare foracontract employmentdblished by the branch office/sub-branch office of the NHIF based on data.

The NHIF counter service officer shall establish the capacity of insuree/insured person based on the application and evidence filed in accordance with the Regulation through the Central Registry.

The changes in the insurance coverage and deregistration from the system of compulsory health insurance are performed through the Central Registry Portal, and the NHIF counter service officer issues the document on health insurance based on the evidence prescribed by the Regulation

The applicant files the registration/change registration/deregistration form in relation to compulsory health insurance accompanied with the appropriate documentation.

Republic Fund of Health Insurance
Jovana Marinovića 2
11040 Belgrade
Telephone: +381 11 2053830
Fax: +381 11 2645042; +381 11 2688420
e-mail: public@rfzo.rs