Providing Urgent Medical Care to foreign citizens
during their temporary stay in Serbia


Foreign citizens, as well as Serbian citizens who live and work abroad, are entitled to receive urgent medical care.

Citizens of the countries with which Serbia has concluded an international agreement on health insurance receive urgent medical care in Serbia on the basis of health insurance certificate issued in their home countries. Foreign citizens exercise their right to urgent medical care based on certain forms (if such have been prescribed), European Health Insurance Card (EHIC) or on the basis of a document proving their insurance coverage in their home country.

Citizens of the following countries exercise their right to urgent medical care on the basis of a prescribed form: Belgium (Certificate BE/SRB 111), Netherlands (Certificate N/Y-111), Italy (Certificate: IT-7), France (Certificate: SE 21-05 SRB/FR 111), Montenegro (Certificate MNE/SRB-111), Bosnia and Herzegovina (BIH/SRB-111), Macedonia (certificate: RM/SRB 111), Romania (certificate: Y/R 11), Tunisia (TN/SRB 111) and Turkey (TR/SRB 111).

Citizens of the following countries exercise their right to urgent medical care based on the European Health Insurance Card: Austria, Bulgaria, Croatia, Hungary, Germany, Luxembourg,Slovakia, Slovenia and the Czech Republic.

Citizens of Poland and Great Britain exercise their right to urgent medical care based on the certificate of insurance issued in their home country.

In case citizens of the above countries do not have a necessary certificate with them, there is a possibility of providing them with urgent medical care and the certificate is to be requested from their home country insurance organization subsequently.

Foreign citizens who are chronic or acute patients (undergoing dialysis or insulin treatments) need special certificates in view of receiving adequate medical services free of charge in Serbia.

Citizens of the countries with which Serbia has not concluded an international agreement on health insurance pay for urgent medical services received during their temporary stay in Serbia. Upon return to their home country, they may be reimbursed the said amounts by their insurance companies.

Branch and sub-branch offices

NHIF branch office conducts the following activities:

•    implements compulsory health insurance within its territory;
•    plans needs of insured persons in its territory and develops activity plans in accordance with available financial resources and the financial plan of the National Health Insurance Fund;
•    disposes of transferred funds for the enforcement of compulsory health insurance for insured persons in its territory, in accordance with the law;
•    ensures the exercise of health insurance rights if insured persons in its territory, in accordance with the law and regulations adopted for the law enforcement;
•    enters into contracts with health care providers;
•    organizes and controls contractual obligations of healthcare providers, to protect the rights of insured persons;
•    provides legal, purposeful and economical use of the transferred funds of compulsory health insurance in its territory;
•    keeps master records of insured persons with the information necessary for the enforcement of compulsory health insurance for securing and controlling the exercise of health insurance rights;
•    exercises control of registration/deregistration for insurance, change of insurance, as well as control of all data relevant to acquisition, exercise and termination of rights;
•    keep records and monitors the collection of contributions with the competent authorities, exchanges information with the competent authorities regarding health insurance contributions, as well as other information related to contributions;
•    provides necessary technical assistance to insured persons in connection with the enforcement of compulsory health insurance and protection of their interests;
•    performs certain tasks in the implementation of international agreements on health insurance;
•    provides working conditions for the first-instance and second-instance medical committees in its territory, in accordance with the deeds of the National Health Insurance Fund;
•    conducts activities related to indemnification procedures in the enforcement of the compulsory health insurance;
•    perform certain activities of voluntary health insurance;
•    calculates, controls and makes payment of salaries and other cash proceeds under health insurance coverage and keeps proper records;
•    controls enforcement of rights under compulsory health insurance coverage.

Provincial Health Insurance Fund

Provincial Health Insurance Fund is the organizational unit of the National Health Insurance in charge of:

  • coordination of the activities of branch offices established in the territory of the autonomous province in accordance with the law;
  • control of branch offices' operations and appropriate use of funds which the National Health Insurance Fund transfers to branch offices for the exercise of rights under compulsory health insurance scheme in the territory of the Autonomous Province;
  • control of contracts between branch offices and healthcare providers, in the territory of the Autonomous Province;
  • deliberates on health insurance rights in the second-instance procedures in accordance with the law;
  • provision of the necessary technical assistance to insured persons in connection with the enforcement of compulsory health insurance and the protection of their interests;
  • ensuring the conditions for operation of medical committees established in the territory of the autonomous province, in accordance with the law;
  • provision of the information subsystem, as part of the integrated information system of the Republic of Serbia in the area of health insurance, in accordance with the law;
  • performance of statistical and other research in the area of health insurance;
  • cooperation with the competent provincial authorities;
  • performance of other duties as prescribed under the Articles of Association;
  • submission of activity reports on 6-month and 12-months basis to the Management Board and the Supervisory Board of the National Health Insurance Fund.

The seat of the Provincial Health Insurance Fund is in Novi Sad, 3 Žitni trg St.

Information Technology Development Department

The Sector conducts the activities related to the information systems of the National Health Insurance Fund.

The Sector is in charge of keeping basic records on insurees and exercise of health insurance rights, maintenance and development of NHIF sIT systems, analysis and designing of electronic master records of insured persons.

Department Director:

Tel:  +381 11 2053706

Supervising and Control Department

The Supervision and Control Department engages in the activities of monitoring the implementation and execution of contracts of provision healthcare services entered into with healthcare facilities and other healthcare providers.

Department Director:

Contact phone:  +381 11 2053822

Complaints regarding the exercise of compulsory health insurance rights may be filed to the Supervision and Control Department to the following e-mail address:

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Fax: +381 11 2053885
SMS messages to telephone no.:  +381 64 8522653 and +381 64 8522654

Republic Fund of Health Insurance
Jovana Marinovića 2
11040 Belgrade
Telephone: +381 11 2053830
Fax: +381 11 2645042; +381 11 2688420
e-mail: public@rfzo.rs