Providing Urgent Medical Care to foreign citizens
during their temporary stay in Serbia


Foreign citizens, as well as Serbian citizens who live and work abroad, are entitled to receive urgent medical care.

Citizens of the countries with which Serbia has concluded an international agreement on health insurance receive urgent medical care in Serbia on the basis of health insurance certificate issued in their home countries. Foreign citizens exercise their right to urgent medical care based on certain forms (if such have been prescribed), European Health Insurance Card (EHIC) or on the basis of a document proving their insurance coverage in their home country.

Citizens of the following countries exercise their right to urgent medical care on the basis of a prescribed form: Belgium (Certificate BE/SRB 111), Netherlands (Certificate N/Y-111), Italy (Certificate: IT-7), France (Certificate: SE 21-05 SRB/FR 111), Montenegro (Certificate MNE/SRB-111), Bosnia and Herzegovina (BIH/SRB-111), Macedonia (certificate: RM/SRB 111), Romania (certificate: Y/R 11), Tunisia (TN/SRB 111) and Turkey (TR/SRB 111).

Citizens of the following countries exercise their right to urgent medical care based on the European Health Insurance Card: Austria, Bulgaria, Croatia, Hungary, Germany, Luxembourg,Slovakia, Slovenia and the Czech Republic.

Citizens of Poland and Great Britain exercise their right to urgent medical care based on the certificate of insurance issued in their home country.

In case citizens of the above countries do not have a necessary certificate with them, there is a possibility of providing them with urgent medical care and the certificate is to be requested from their home country insurance organization subsequently.

Foreign citizens who are chronic or acute patients (undergoing dialysis or insulin treatments) need special certificates in view of receiving adequate medical services free of charge in Serbia.

Citizens of the countries with which Serbia has not concluded an international agreement on health insurance pay for urgent medical services received during their temporary stay in Serbia. Upon return to their home country, they may be reimbursed the said amounts by their insurance companies.

Information security management policy

Purpose and definitions

The purpose of security information management is to provide and protect information and property from all types of threats, internal or external, accidental or deliberate, by establishing, implementing, executing, monitoring, reviewing, maintaining and improving information security management system - ISMS (Information Security Management System). The implementation of these policies and rules is important for maintaining the integrity of information systems for ensuring provision of services to insured persons, employees of the National Health Insurance Fund (NHIF) and other stakeholders.

The Policy ensures and guarantees that:

  • information is protected from unauthorized access
  • confidentiality of information shall be kept
  • information shall not be disclosed to unauthorized persons any accidental or deliberate actions
  • integrity of information shall be maintained by ensuring protecting against unauthorized changes
  • access to authorized persons shall be enabled when needed for modifying the information
  • compliance is ensured with all regulatory and legal requirements
  • policy is supported through continuous business plan which will be defined, maintained and tested in continuous practical work
  • training is delivered in all NHIF organizational units
  • any violation of safe handling of information shall be reviewed and investigated
  • all security violations will be documented and investigated

Scope of application

All employees are responsible for implementing security policies and information security and must provide support to the management bodies that have prescribed the policies and rules.

Objectives

  • Protection of NHIF information
  • Protection of information assets
  • Providing reliable information
  • Ensuring the availability of information to authorized persons
  • Confidentiality in all cases of access to existing information.

Purpose

Privacy Information Security Management should identify risks to property, property value and identify possible vulnerabilities and potential causes of unwanted incidents, which may result in damage to the system or NHIF.

Managing risks to an acceptable level through design, implementation and maintenance of the ISMS.

The policy is in compliance with other standards and NHIF documents including:

  • Standard ISO 9001:2001
  • Documents on establishment, operation and organization
  • Compliance with NHIF contractual obligations
  • Compliance with NHIF instructions
  • Ensuring operation in accordance with ISO 27001:2005
  • Ensuring the accomplishment of objectives under ISO 27001:2005 and maintaining the certified status.

Policy Specifics – Operations

Specific rules are set up to support these documents, including:

  1. Physical security;
  2. System Access Control and Data;
  3. Education regarding safety and specific training in relation thereto;
  4. Internet and e-mail communication;
  5. Data Protection through copies;
  6. Use of mobile devices;
  7. Storage and Availability of Confidential Information;
  8. Prevention and detection of activity of software viruses or other malicious codes.

Responsibility

The Director General creates and reviews the rules. The ISMS manager implements the rules through appropriate standards and procedures.

All employees are required to abide by the procedures and maintain safety rules.
All employees are required to report on observed weaknesses and report incidents.
This policy is regularly consulted for the purpose of exercising the right of compulsory health insurance of all NHIF insured persons and business opportunities in terms of services and business support to NHIF staff, insured persons and other stakeholders.

Privacy Information Security Management is regularly and consistently reviewed to ensure its effectiveness and relevance.

Quality assurance policy

The MISSION of the National Health Insurance Fund of the Republic of Serbia is rational allocation of funds collected from health insurance contributions, full exercise of health insurance rights and a positive impact on improving the healthcare system of the Republic of Serbia.

The VISION of the National Health Insurance Fund is to ensure the provision of quality services to insured persons in an easy, accessible and transparent way and pursuing modern trends in the area of health insurance.

The National Health Insurance Fund accomplishes its vision by the implementation and continuous improvement of the quality management system harmonized with the requirements of ISO 9001:2008 standard and by the Information Security Management System harmonized with the requirements of ISO 27001:2005 standard, as well as applying the following principles:

  • focusing on insured persons and healthcare providers as users of the Fund's services, in order to continuously increase their satisfaction,
  • a leadership role of the management in the accomplishment of the vision,
  • full involvement of employees so as to increase efficiency of their work and their creative skills,
  • planning, consistent implementation and verification of quality management and information security management system,
  • system approach in the management for effective and efficient accomplishment of the vision of the National Health Insurance Fund,
  • continuous improvement of service quality, quality management systems and information security management system,
  • decision-making based on data analysis and information,
  • development of mutually beneficial relationships with partners in order to create additional value for both parties.

The National Health Insurance Fund’s management and all employees are willing to fulfill their obligations and are committed to the Fund’s vision.

About us

Citizens of the Republic of Serbia exercise their health insurance rights based on validated health cards.

The National Health Insurance Fund of the Republic of Serbia is a national, public and non-profit organization ensuring the exercise of health insurance rights. The Health Insurance Fund is financed by payment of health insurance contributions. In this way, citizens of the Republic of Serbia finance their healthcare by mediation of the Serbian Health Insurance Fund.

All citizens generating income (salaries, pensions, fees…) are legally bound to pay health insurance contributions. Health insurance contributions for citizens who do not generate income and who cannot be insured as family members of persons generating income are paid from the budget of the Republic of Serbia.

The Serbian healthcare system is based on the principles of equality and solidarity. Citizens pay health insurance contributions by per cent and in proportion to their income and financial capacity, while healthcare services are used according to their needs.

Rights, obligations and responsibility of the National Health Insurance Fund are governed by the Law on Health Insurance and the Articles of Association of the National Health Insurance Fund of the Republic of Serbia.

The Fund’s Bodies are:

-          Management Board,

-          Supervisory Board,

-          Director General.

All the activities of the Serbian Health Insurance Fund are conducted in its organizational units:

- Headquarters,

- Provincial Health Insurance Fund,

- Fund’s branch offices and sub-branch offices.

Compulsory Health Insurance Coverage includes:

1. health insurance in case of illness and injury not related to work;

2. health insurance in case of work-related injury or occupational disease.


Rights under compulsory health insurance coverage include:


1. right to healthcare,

2. right to salary reimbursement during temporary work disability (salary reimbursement)

3. right to reimbursement of travel costs related to use of healthcare services (travel costs reimbursement).

Human Resources Department

This Department engages in the activities related to human resources planning in the National Health Insurance Fund; exercise of employment rights and housing issues of employees in the NHIF and providing professional assistance in this area to the NHIF branch offices; regulating the legal employment status of persons engaged under non-employment schemes, issuance of the deed of job classification and systematization ...

Department Director:

Contact tel.:  011/2053-830

Republic Fund of Health Insurance
Jovana Marinovića 2
11040 Belgrade
Telephone: +381 11 2053830
Fax: +381 11 2645042; +381 11 2688420
e-mail: public@rfzo.rs