Providing Urgent Medical Care to foreign citizens
during their temporary stay in Serbia


Foreign citizens, as well as Serbian citizens who live and work abroad, are entitled to receive urgent medical care.

Citizens of the countries with which Serbia has concluded an international agreement on health insurance receive urgent medical care in Serbia on the basis of health insurance certificate issued in their home countries. Foreign citizens exercise their right to urgent medical care based on certain forms (if such have been prescribed), European Health Insurance Card (EHIC) or on the basis of a document proving their insurance coverage in their home country.

Citizens of the following countries exercise their right to urgent medical care on the basis of a prescribed form: Belgium (Certificate BE/SRB 111), Netherlands (Certificate N/Y-111), Italy (Certificate: IT-7), France (Certificate: SE 21-05 SRB/FR 111), Montenegro (Certificate MNE/SRB-111), Bosnia and Herzegovina (BIH/SRB-111), Macedonia (certificate: RM/SRB 111), Romania (certificate: Y/R 11), Tunisia (TN/SRB 111) and Turkey (TR/SRB 111).

Citizens of the following countries exercise their right to urgent medical care based on the European Health Insurance Card: Austria, Bulgaria, Croatia, Hungary, Germany, Luxembourg,Slovakia, Slovenia and the Czech Republic.

Citizens of Poland and Great Britain exercise their right to urgent medical care based on the certificate of insurance issued in their home country.

In case citizens of the above countries do not have a necessary certificate with them, there is a possibility of providing them with urgent medical care and the certificate is to be requested from their home country insurance organization subsequently.

Foreign citizens who are chronic or acute patients (undergoing dialysis or insulin treatments) need special certificates in view of receiving adequate medical services free of charge in Serbia.

Citizens of the countries with which Serbia has not concluded an international agreement on health insurance pay for urgent medical services received during their temporary stay in Serbia. Upon return to their home country, they may be reimbursed the said amounts by their insurance companies.

Sector for Health Insurance and Legal Affairs

This Sector performs the activities related to the exercise of compulsory health insurance rights, referral for treatment abroad, indemnification procedures and representation of the National Health Insurance Fund before courts, NHIF personnel policy and general affairs.

Preparation of legal documents and forms related to the exercise of compulsory health insurance rights, regulates the method of registration for and deregistration from health insurance system, monitors the enforcement of compulsory health insurance, deliberates in first instance procedures on the rights related to healthcare abroad and referral to treatment abroad.

Sector Director: dr Rada Milićević

Tel::  +381 11 2053-768

Public Procurement Department

This Sector conducts the activities related to public procurement procedures for the purposes of the National Health Insurance Fund on behalf of healthcare facilities.

The Sector prepares documentation, conducts procedures, develops public procurement plans, enters into contract upon completed procedures and monitors the implementation of concluded contracts.

Department Director:

Tel: +381 11 2053623

Office of the NHIF Director General

The work activities in the Directorate of the National Health Insurance Fund are organized in the Office of NHIF Director General and individual organizational units – sectors.

Office of Director General of the National Health Insurance Fund

The following activities are conducted in the Office of Director General of the National Health Insurance Fund:
-    organization of work activities and business operations of the National Health Insurance Fund;
-    entering into contracts on behalf of and for the account of NHIF;
-    coordination of work activities in the Directorate and branch office of the National Health Insurance Fund;
-    establishment of expert committees and appointment of their members;
-    performance of internal audit of the NHIF operations.

Public Relations and Communication Section operates within the Office of Director General. It engages in the communication with the public as regards NHIF operations.

Office of Director General of the National Health Insurance Fund:

Acting Director General: Sanja Radojević Škodrić, MD

Executive Director for Enforcement of Compulsory Health Insurance: Bosiljka Vuković, Bachelor of Law.

Executive Director for Public Procurement Affairs: Marija Mitić, Bachelor of Law
Tel: 011/2053-696

Advisor to Director General for Public Relations and Communication: Nemanja Velikić

 
Departments:
HEALTH INSURANCE AND LEGAL AFFAIRS DEPARTMENT
FINANCIAL DEPARTMENT
PUBLIC PROCUREMENT DEPARTMENT
PHARMACEUTICALS AND PHARMACOECONOMY DEPARTMENT
DEPARTMENT FOR COMMISSIONING HEALTHCARE SERVICES
DEPARTMENT FOR SUPERVISION AND CONTROL
INFORMATION TECHNOLOGIES DEVELOPMENT DEPARTMENT
INTERNAL AUDIT DEPARTMENT
HUMAN RESOURCES DEPARTMENT

Organization

All work activities are performed in organizational units of the National Health Insurance Fund:

- Directorate of the National Health Insurance Fund,
- Provincial Health Insurance Fund,
- Branch offices of the National Health Insurance Fund,
- Sub-branch offices of the National Health Insurance Fund and
- Branch office outposts.

Republic Fund of Health Insurance
Jovana Marinovića 2
11040 Belgrade
Telephone: +381 11 2053830
Fax: +381 11 2645042; +381 11 2688420
e-mail: public@rfzo.rs